Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in _______________

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Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in _______________

leading.

planning.

organizing.

measuring.

controlling.

Answer: controlling

We hope you have got the correct answer to your question “Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in _______________”, which was part of Management MCQs & Answers. Thanks for choosing us.

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